Gioia Maria Carrus

Carrus GM, Testarmata S, Giosi A (2026). "Citizens' perceptions of AI-enabled public services: a thematic analysis of "Julia", the chatbot of the Rome Municipality".. International Journal of Public Sector Management, , DOI: https://doi.org/10.1108/IJPSM-11-2025-0579

Gioia Maria Carrus; Silvia Testarmata; Alessandro Giosi (2025). Exploring citizen perceptions of service innovation: the case of Julia, the chatbot of Rome Municipality. (a cura di) Luna Leoni, Rethinking services for society 5.0Opportunities and ChallengesConference Proceedings2025 RESER Annual Conference. Rome:Aracne, , ISBN: 979-12-218-2271-7